Comprehensive Sales & Marketing Skills
Computer Skills:
Introduction to using windows XP
Microsoft Word
Microsoft Excel
Presentation & Conference design using Microsoft PowerPoint
Outlook
Languages:
General English, Introduction
General English, Advanced
English Conversation
Introduction to French
Course Requirements:
Introduction to Management:
Self development and performance improvement.
Positive attitudes and organizational loyalty
Appointment and Interview Skills
Evaluation of Marketing
The Difference Between Marketing and Sales
Strategies Tactics in Marketing
Customer Relationship Management
Marketing Strategies
Communication: meaning, importance, and types (verbal and nonverbal)
Communication aids and techniques
The concept of excellence in customer service
Methods of identifying customer needs and expectations
Basics of successful negotiation.
Handling customers' grievances and complaints
Dealing with difficult customers: angry, aggressive, impatient, arrogant, talkative, complaining closed minded, nervous, undecided, playboy, influential, etc
Definition of the Selling Process.
Stages of the selling process.
Characteristics of the Successful Salesperson.
Art of information gathering.
Market & Marketing research.
Leading Successful Selling Teams.
Preparation and control of the selling plan.
After sale service.
Successful selling art
Arabic Business Correspondence
English Business Correspondence
Strategies on how to deal with work pressures
Time management
Effective meetings
Introduction To Accounting
Duration:
450 Hours
